Bilingual Patient Access Specialist

Job ID:
Baltimore, MD
Health Care
Zip Code:
Employment Type:
Full time
Administrative-Clerical: Administrative Support, Claims Processing, Data Entry-Order Processing, Executive Support, Filing-Records Management, General-Other: Administrative-Clerical, Office Management

Job Description:

Bilingual Patient Access Specialist receives inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI.  Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (EPIC).  Provide patients with information on physicians, directions to locations and educational materials.  Answer patients or physicians questions.  Interviews callers to obtain full understanding of what information is being requested.  Provide high quality customer service on every call.  Promote teamwork and call center success.  Responsible for satisfying the customer and maintaining the image of 
Job Requirements:
  • High School Diploma or GED required.  Minimum of two years of college preferred.
  • Candidates must successfully pass the required JHM approved designated language assessment prior to job offer.  New employees must complete all required training within 30 days of hire.
  • Requires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment.


Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.



Company Info
Johns Hopkins Community Physicians
6225 Smith Ave.
Baltimore, MD, United States

Phone: 4107354134
Web Site:

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