Technical writer/Trainer

Job ID:
Atlanta, GA
Information Technology, Telecommunications, Array
per year
Zip Code:
Employment Type:

Job Description:

Job Description

Our client is seeking a Technical writer/Trainer to produce and maintain documentation primarily related to Emergency Operations Center system, business process documentation, and user guides along with Training end user on associated devices and software.

Candidate will be working as a team member with IT Emergency Operations Center Program Manager to create documentation to support emergency operations such as use of software applications, help documentation, installation of equipment, severe weather plans, or how to pull reports/data within the Operations Center. Candidates will work with supporting IT team members and interact with business units to understand the technical/business processes and develop technical and or end user oriented materials. The Technical Writer will create drafts and organize documentation efforts, including online help and written user guides. The Technical Writer will solicit, gather, and assemble information from a variety of business subject matter experts, IT resources, and technical systems to create documentation.


  • Participate in planning and IT sessions to design and develop materials
  • Produce effective presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
  • Create, review, and update materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
  • Maintain, coordinate, and communicate training schedules with end users and stakeholders
  • Make arrangements with business units and vendors to gather information
  • Conduct user group or joint application development sessions to define and document business process workflows
  • Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training, knowledge base, plans, or process documentation in fulfilling our client or IT missions
  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
  • Remain knowledgeable about our client's IT applications and business strategies as related to IT materials and systems
  • Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
  • Provide user support with IT product launches and go-lives
  • Travel to our client's business locations (within State of Georgia)

Required Qualifications

  • Bachelor's degree in Technical Communications, Engineering, MIS, IS, IT or other related field.
  • 6+ years advanced skills with Microsoft Office
  • 5+ years work experience as a Technical Writer developing technical content (manuals, online user guides, system documentation)
  • 4+ years of experience in developing role based end user materials for IT applications/systems
  • 2+ years of technical support work experience
  • Excellent writing, verbal, presentation, and communication skills
  • Strong leadership, problem solving, oral presentation, planning, and adult-learning/workforce teaching skills
  • Ability and flexibility to travel frequently across the State of Georgia
  • Ability to work during operations and stay at our client's location or District operation centers for multiple days during events such as snow/ice
  • Energetic, inquisitive, and positive attitude within critical situations
  • Resourceful, hands-on, can-do attitude
  • Ability to be flexible, adapt/respond quickly in a mission critical environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Ability to grasp complex concepts and break them down into laymen's language
  • Strong commitment to providing superior customer service
  • Experience in course design and development
  • Experience in developing training content (eg user manuals, handouts, slides, exercises, and web based training)
  • Able to maintain personal credit card for any expenses, our client will not provide advance payment on expenses, but will reimburse authorized expenses
  • Ability to maintain a valid driver's license
  • Our client will reimburse authorized travel expense lodging and meals
  • Our client will reimburse authorized travel use of a personal vehicle use or rental car
  • Must have a clean driving record
  • Able to stand, stoop, kneel, lift, etc. to work with our client's users/equipment

Preferred Qualifications

  • Experience with developing content for emergency response agencies or IT systems
  • Emergency management work experience
  • Public Communications Officer work experience
  • Experience in developing content for a civil engineering/transportation workforce
  • 3+ years of experience with course delivery tools such as Captivate, Camtasia, Lectora, or SharePoint
  • Familiarity with ITIL or REMEDY
Company Info
ESG Consulting