CUSTOMER SERVICE REPRESENTATIVE

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Job ID:
2493842
Location:
Cleveland, OH
Category:
Admin-Clerical
Salary:
$42,000.00 per year
Zip Code:
44101
Employment Type:
Full time
Posted:
07.11.2018
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Job Description:

Our client, a manufacturing company, is seeking a Customer Service Representative. This individual will process customer orders and the associated functions of expediting, inquiry/complaint handling, credits and adjustments to assure a high level of customer satisfaction.

MAIN DUTIES:

  • Greet guests, sign for packages, direct phone calls
  • Receive orders from domestic and international customers ensuring that customer requirements are communicated to the appropriate departments
  • Prepare orders for computer entry
  • Responsible for all aspects of International Order processing for assigned accounts
  • Work with freight forwarders to properly document and arrange air and sea freight bookings
  • Prepare proper correspondence for order confirmation
  • Research, prepare and enter credit memo requests as required

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent; college degree preferred
  • Working knowledge of word, Excel and other Microsoft office software
  • Minimum of 2 years Customer Service Experience
  • High energy, enthusiastic personality
  • Excellent data entry skills

Our client offers a competitive salary and an excellent benefit program. If you are interested, and if you qualify, please contact Jane Konkoli at The Office Professionals for a confidential interview.

Company Info
The Office Professionals