Information Support Services

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Job ID:
2489150
Location:
Bedford, OH
Category:
Admin-Clerical
Salary:
per year
Zip Code:
44146
Employment Type:
Full time
Posted:
06.13.2018
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Job Description:

The Information Services Support position is responsible for organizing components needed to import and continue ongoing support for new client placements.

Essential Job Functions

    • Imports and uploads new placement and maintenance files for clients.
    • Reviews the EIS report summarizing the daily placements for accuracy and approves the client acknowledgments.
    • Merge accounts as needed on a daily basis.
    • Generate and update client specific reports for the audit department.
    • Produce and update reports for the LiveVox system from Crystal Reports to Excel.
    • Maintain the quarantine mailbox multiple times a day.
    • Review the Titanium Doc Error report and re-request appropriate failed documents.
    • Maintenance of account information in Titanium.
    • Recovery analysis for specific clients to review open, adjusted and placed account that were placed that month.
    • Reads, comprehends and adheres to the Fair Debt Collections Practices Act (FDCPA).
    • Reads, comprehends, and adheres to any and all applicable International Organization for Standardization (ISO) policies.

Job Requirements

Knowledge:
Advanced excel skills are required and Crystal Reports is a plus.


Skills/Aptitudes:

Organized and detail oriented with the demonstrated ability to focus and research detailed documentation.
 
Interpersonal Skills
:
Ability to prioritize conflicting demands, take initiative, work proactively and be resourceful; outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities and a strong client focus; and self-starter with a desire to grow/learn.

Company Info
McCarthy, Burgess & Wolff