Avaya Voice Engineer Lead

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Job ID:
2484655
Location:
Charlotte, NC
Category:
Information Technology, Telecommunications, Telecommunications
Salary:
$115,000.00 per year
Zip Code:
28201
Employment Type:
Full time
Posted:
05.17.2018
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Job Description:

Prestigious Fortune 500 Company is seeking a Senior Voice Engineer with good Avaya experience.

Candidate is responsible for researching, designing, building, testing, deploying, analysing, administering, and maintaining the enterprise Voice environment. Candidate will engineer the hardware and software components to meet current and future business needs, as well as providing operational voice technology component & solution support and problem resolution. Candidate will be supporting the systems & infrastructure on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. Architectural and Support standards.

Responsibilities:

  • Support the team by providing a high-level of engineering experience in both critical situations and day-to-day operations.
  • Leverage a high level of knowledge with all voice infrastructure components, how they interact as well as how they relate to other services and platforms.
  • Applies knowledge of call center operational dynamics as it relates to design and implementation of Voice Infrastructure, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and Session Manager Routing utilizing industry solutions to solve call center related issues.
  • Design and develop new offerings for infrastructure solutions supporting the global call center infrastructure and network telecommunications footprint.
  • Design and Implement Avaya IP Telephony infrastructure and functional solutions by translating business requirements into project plans through implementation of Avaya IP Telephony solutions including Avaya Communications Manager, Avaya Session Manager, Avaya Gateways, Avaya Voice Portal, Application Enablement Services and Avaya Interaction Center.
  • Develop requirements, engineer and manage all phases of a project including design, implementation and support, including extensive troubleshooting of the systems and coaching of junior support resources on a skills or shift basis.
  • Participates, as a key member of the Telecommunications team, in the design, installation, configuration, troubleshooting, and monitoring of core services required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN's (Virtual Local Area Network), SBC's (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.
  • Provide support and leadership for customer issues within the team and coordinate third party vendor interaction, including Network Operation Center partners to ensure prompt and professional resolution.
  • Analyze and resolve complex voice issues in day-to-day and critical situations down to root cause.
  • Prepares documentation and supports training and user orientation for clients detailing configuration of proposed and deployed solutions.
  • Actively participate in required implementation and support situations ( on-call, including nights and weekends).

Qualifications:

5+ years of experience Designing and Implementing Avaya IP Telephony infrastructure

Avaya Communications Manager, Avaya Session Manager, Avaya Gateways, Avaya Voice Portal, Application Enablement Services and Avaya Interaction Center experience.

Experience withVoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN's (Virtual Local Area Network), SBC's (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.

Preferred:

  • ComTIA CTP+
  • ACE (Avaya Certified Expert)
  • Cisco CNA
Company Info
Request Technology - Craig Johnson