Care Coordinator

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Job ID:
2446201
Location:
Cleveland, OH
Category:
Health Care
Salary:
per year
Zip Code:
44101
Employment Type:
Full time
Posted:
12.07.2017
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Job Description:

POSITION SUMMARY

Working with Care Alliance Health Center patients as part of the Patient- Centered Medical Home team, Care Coordinators address and reduce barriers to care. Activities include health care navigation, benefits enrollment and usage, population-specific interventions, community case management, and patient advocacy.

ESSENTIAL SKILLS AND EXPERIENCE

Bachelor's degree in social/human service field preferred, associate's degree and/or commensurate experience considered; Experience and ability to navigate and document in an Electronic Medical Record system; Strong problem-solving skills; Ability to quickly assess and respond to requests for support; Experience working wit h vulnerable populations with chronic illnesses, mental illness, and substance abuse; individuals who are homeless or living in public housing; Ability to work compassionately with a diverse population; Ability to plan, organize and complete associated paperwork in timely manner and maintain confidentiality; Knowledge of relevant community resources and ability to work collaboratively with community service providers; Ability to work independently and as part of a multi-disciplinary team of staff at various skill and professional levels; Ability to establish rapport, develop trust, build collaborative working alliances

POSITION RESPONSIBILITIES:

Patient Navigation in Primary and Specialty Medical Care:

Support patient comprehension of their diagnosis, treatment plan, and next steps, and connect patients to the appropriate licensed clinical professional as necessary; Support access to specialty care outside Care Alliance such as assisting patients with scheduling appointments; coordinating prior authorizati ons or insurance benefits; basic understanding of procedures; retrieval of specialty care reports, results, or visit summaries back to Care Alliance; and appropriate follow up.

Benefits

Enrollment a nd Use Screen patients for eligibility, support enrollment, recertification, and follow up as appropriate. Benefits may include Medicaid, Medicare, SSI/SSDI, CHAP, SNAP, WIC, etc.; Provide support and assistance to clients in gathering and completing all necessary documents, submitting to applicable agencies, and appropriate follow up; Educate patients on how to use new insurance options such as basics on managed care network coverage and drug formularies; Support enrollment and use of private benefits such as pharmaceutical assistance programs and Prevent Blindness Ohio.

Population-specific Interventions

Certain populations such as patients with diabetes, individuals with behavioral health needs, or pregnant women, may have special interventions to support engagement in care; Interventions may include collaboration with outside agencies such as Diabetes Partnership, FrontLine Service, or MetroHealth System. Support access to and engagement in interventions as needed.

Comm unity Case Management/Reduction of Barriers

Identify and address non-medical barriers to health and self- sufficiency such as transportation, housing, income, recreation, and education; Based on provider referral and patient screening, connect patients to available community resources such as reduced fare bus tickets, housing support, income a nd food supports, job training, etc.; Link patients to other experts such as Legal Aid or housing case managers, and follow up with patients and external providers accordingly; Establish and maintain positive relationships with community resources and social service agencies to link patients appropriately.

Overall:

Clearly communicate activities and patient progress with the PCMH team both verbally and through comprehensive and timely documentation in the EMR; Provide relevant information to patients in a fair, accurate, and impartial manner; Safeguard data and documen't s, and maintain strict confidentiality; Participate in necessary trainings; Organize work to meet goals and dead lines, request te am support and guidance as needed

Company Info
Care Alliance Health Center