ITSM Technology Manager

Job ID:
Denver, CO
Information Technology, Telecommunications, Array
per year
Zip Code:
Employment Type:
Full time

Job Description:

Prestigious Enterprise Company is currently seeking an IT Manager over ITSM technologies. Candidate will provide leadership, direction and oversight across IT and Enterprise Service Management and IT Program Management. This includes operational and systems management, strong business alignment to understand and translate company goals and objectives to deliver solutions that drive business value. Collaborates with a variety of stakeholders; translates strategies into roadmaps or requirements ensuring effective value-added solutions; maintains budgets, negotiates contracts, drives policies and procedures.


Leading day-to-day operational or project oversight leveraging the ServiceNow platform or Project Server platform to ensure the design and architected solutions, resource and cost management requirements ensure objectives are achieved

Provide leadership and mentoring to team members or peers; ensure collaboration and alignment between IT and business teams; mentors, coaches and drives process rigor

Builds and maintains system documentation or technology roadmaps, working closely with other critical IT and business personnel

Collaborates and facilitates cross functional teams to resolve complex business requirements and ensures design solutions are cost effective, efficient and forward thinking

Manages IT portfolio and team budgets, develop ROI and business cases, cost or valuation estimates

Manages contractual obligations, SOW and Change Order

Anticipates opportunities and can articulate recommendations and suggestions to business and IT

Maintains good relationships and broad general knowledge across multiple business and IT functions

Strong organization and communications skills to influence and drive decisions forward


10+ years IT experience with 5+ years management experience specifically in IT Service Management or Enterprise Service Management; Program management (PMO) a plus

Must have a Bachelors Degree or Equivalent Experience

Must have experience with ServiceNow platforms, implementations and ITIL best practices

Must have experience with Agile Methodology (Scrum and Kanban) and associated tools

Must have excellent communication and collaboration skills, strong influencer, able to create messages and communication materials for multiple levels; OCM experience a plus

Must have a broad, technical IT background with strong analytical skills and business acumen

Project management, MS Project Server experience and PMP certification, a plus

Company Info
Request Technology - Craig Johnson