Client Engineer

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Job ID:
2445709
Location:
Tampa, FL
Category:
Information Technology, Telecommunications, Product Management
Salary:
per year
Zip Code:
33601
Employment Type:
Full time
Posted:
12.05.2017
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Job Description:

Job Responsibilities:

  • Support Technical Pre-Sales activity which includes providing technical consulting on products to internal and external business partners
  • Lead and support client integrations from technical kickoff through post production while providing ongoing support for multiple accounts running in parallel
  • Provide ongoing status updates on all client activities
  • Regularly enlisted to resolve technical issues for existing and future clients
  • Escalate issues by providing proactive communication to clients and internal stakeholders
  • Provide consultation on projects and function as a recognized technical expert in the suite of digital products
  • Act as a technology evangelist with clients and at conventions and industry events
  • Research, assess, and facilitate the adoption of new technologies
  • Investigate and analyze verbal and written requests for product enhancements from clients and partners
  • Propose conceptual solutions and recommend alterations and enhancements to improve quality of products and procedures
  • Contribute to the planning for acceptance testing and implementation of new software, performing supporting activities to ensure that customers have the information and assistance they need for a successful implementation
  • Write technical supporting documentation, primarily for use by clients and partners
  • Provide training, coaching, technical and business knowledge sharing to other members of the team
  • Maintain awareness of competitive landscape

Requirements:

  • Experience in a client-facing role, supporting clients or 3rd party developers
  • Exceptional communication skills
  • 2+ years of software development/engineering or product management experience, in particular in Video App development & integration
  • 3+ years of work experience
  • Bachelor of Science Degree, preferably in Computer Science, Engineering or similar degree
  • A bility to handle multiple priorities and simultaneous work projects
  • Strong analytical and troubleshooting skills
  • Self motivated and must be able to work with little oversight

Desirable Knowledge/Experience:

  • Experience with Knowledge of SDK integration (in particular Video Player Applications)
  • Experience with SQL (relational DB understanding)
  • Experience with Server Side APIs deployed in a Cloud environment
  • JavaScript
  • Understanding of both Module Pattern and Prototype Author and maintain extendible JS Libraries
  • XSS
  • CORS
  • JSONP and AJAX Flash (AS3)
  • iOS
  • iOS application life cycle Objective-C and Swift programming
  • Experience with using audio video framework libraries in iOS, such as AV Foundation
  • Framework and Media Player
  • Framework Programming with UIWebView Android application life cycle
  • Experience with using Android Media Player framework
  • Knowledge of JNI and C++ development
Company Info
PF1Professional Services, Inc.